Terms and Conditions
The following terms and conditions apply to this website: https://shop.realbetisbalompie.es/
1. Company Information
Real Betis Balompié SAD
Avenida de Heliopolis s/n
41012 Seville
CIF A41034851
info@realbetisbalompie.es
2. Website Use
These terms and conditions cover the use of one of Real Betis Balompié's websites (the Website).
The terms and conditions constitute a legally binding agreement between you and Real Betis Balompié or one of its affiliated companies regarding the order of products available on the Website.
Please read these conditions carefully and check that your billing details are complete and correct before placing an order.
If you believe there has been an error, please contact our Customer Service team (customer@realbetisbalompie.es).
Your use of the Website is also subject to Real Betis Balompié's privacy policy and cookie policy.
3. Orders and Payments
To make a purchase on the Website, you must be over 18 years old and have a valid payment card that we accept. If you are under 18, you may make a purchase with the consent of your guardian, or if you are legally permitted to make such a purchase.
How to make a purchase on the Website
Orders will be placed following the purchase procedure enabled on the Website.
Additional costs, such as shipping, will be calculated at checkout.
In some cases, we may not be able to process an order, even if you have followed the indicated steps. This may be due to an error in billing or payment information. If you have any payment issues, please contact our Customer Service team.
Payment options
Orders will be placed following the purchase procedure enabled on the Website. We only accept the payment methods shown here, and we ask that you do not attempt to pay by any other means.
Order Receipt and Confirmation
Once you have made a purchase on our Website, you will receive an order confirmation to inform you that we have received it. A binding purchase contract will only be concluded when you have received our email with the order information. This email confirms your purchase.
Purchase Documentation
By placing a purchase on this website, you agree to receive the order confirmation, as well as the corresponding receipt or invoice, in electronic format via email.
Our right to refuse or cancel an order
We reserve the right to cancel an order if any of the following situations occur:
- All orders are subject to stock availability. In case of unforeseen unavailability of the requested product, the customer will be informed and any amount paid will be refunded.
- Your billing information is incorrect or cannot be verified.
- You are under 18 years old, or if the age requirements for entering into a contract with us are higher than those required by applicable law.
- Where there is a clear, typographical or computer error in the price or product information, Real Betis Balompié reserves the right to cancel the order and refund any amount paid.
4. Shipping
You will find more information on how we will deliver your order and the expected delivery times on our "Shipping" page. The delivery times provided are estimates and may be affected by exceptional circumstances beyond the control of Real Betis Balompié or the carrier.
We only ship orders from our warehouse on business days, so if you place your order on a weekend or holiday, it may take longer to arrive.
We can only deliver to a shipping address located in the countries indicated during the checkout process or on the "Shipping" page.
We will try to ship all items in your order in a single shipment, but larger items may need to be shipped in more than one package. If we have sent you more than one package, you will receive a message from the carrier with shipping information.
Shipping costs and delivery times will be those indicated during the purchase process and on the current Shipping page.
*Orders containing pre-sale items will be shipped in full on the delivery date indicated for the pre-sale item.
Force Majeure
Real Betis Balompié shall not be responsible for delays or non-performance arising from circumstances beyond its reasonable control, including, but not limited to, strikes, transport disruptions, natural disasters, labor disputes, supply failures, or decisions by competent authorities.
5. Returns
When you buy from the Website, you have a 30-day return right. The period to exercise this service begins on the day you received the item(s). You will be deemed to have received the items when they have been deposited in your mailbox, in a safe place (e.g., a shed) that you have confirmed, or at your workplace. If your package is delivered to a collection point or store, this period begins when you pick it up. If you do not pick up the package within that period, it will be returned to our warehouse.
Items exempt from the right of return/withdrawal
Returns, cancellations, or the exercise of the right of withdrawal will not be accepted for personalized products, including those that incorporate names, numbers, player screen prints, or any other personalization requested by the customer, in accordance with Article 103.c) of Royal Legislative Decree 1/2007. This exemption is clearly indicated in the product description.
If you break the tag of an item that is exempt from return for health or hygiene reasons, you will not be able to request this service.
Returns
You will find practical information on how to return an order on our Returns page.
Important! If you wish to return multiple orders, please send them in separate packages. Otherwise, a refund cannot be processed.
The direct costs of returning the products will be borne by the customer, depending on the chosen return method and the options available for their delivery address.
Once your return is registered in our warehouse, we will process it and refund your payment as soon as possible. Please note that it may take up to 14 days from when we issue the refund until you receive the money.
We will send you a confirmation email when the refund has been processed. This amount is always returned to the same payment method used for the purchase. The time it takes for the refunded amount to appear in your account will depend on your bank and the payment method you used when placing the order.
Withdrawal
The consumer has a period of fourteen (14) calendar days to withdraw from this contract without needing to provide any justification.
In accordance with Article 103.c) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the right of withdrawal will not apply to the supply of goods made to the consumer's specifications or clearly personalized.
Therefore, returns or withdrawal requests will not be accepted for products that have been personalized, designed, modified, or manufactured following the indications, configurations, texts, images, measurements, finishes, or any other specification provided by the customer during the purchase process.
To exercise the right of withdrawal, you must notify us of your decision by an unequivocal statement, sent by email, the available web form, or any other means that allows for proof of such communication.
In the event of withdrawal, we will reimburse all payments received from the consumer, including standard delivery costs, within 14 calendar days from the date we are informed of the decision to withdraw.
We may withhold reimbursement until we have received the goods back or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
The direct costs of returning the goods will be borne by the consumer.
The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Free Gifts
Please note that free products added to your order, such as promotional gifts, cannot be returned separately. If you end up returning the order with which you received the free gift, you must return the gift; otherwise, we reserve the right to retain an amount equivalent to the value of said gift. Gifts are only available for a limited time or while supplies last.
Incorrectly Returned Items
All returned items must be in the same condition as received. If items show deterioration or signs of use, we may not accept your return. For example,
- if you have used the item or it shows signs of having been used;
- if the product has acquired a significant odor, such as perfume or smoke;
- if it has suffered any damage while under your responsibility;
- if you have handled the items in a way that was not necessary to verify their nature and characteristics;
- if you have not followed the restrictions on the right of cancellation related to tags, product type, etc.;
- if the product tag or packaging is missing, or if it has been damaged in such a way that it affects its value.
When returning items, you must ensure they are properly packaged. You are solely responsible for the items/package until we receive them back. Therefore, you must keep the shipping receipt and any tracking number.
In the case of rejected returns, you will be responsible for arranging collection of the item by a carrier if you wish to recover it.
Promotions
Discounted items may have limitations regarding return conditions, always complying with applicable legislation.
6. Legal Guarantee
In accordance with current Spanish consumer legislation, all products sold through our Website are covered by applicable legal guarantees. In case of non-conformity of the product, the consumer will be entitled to the legally provided corrective measures.
If you believe an item has a defect or lacks conformity, you must contact our Customer Service as soon as possible, indicating the order number and describing the problem found. To expedite the claim process, additional documentation, including photographs of the affected product, may be requested.
Once the claim is received, we will analyze the case and provide you with the necessary instructions for its processing.
Items subject to a claim must be properly packaged to prevent damage during transport.
You can contact our Customer Service through the contact channels indicated on the Website.
Colors on the website
Although we have made every effort to represent colors accurately, we cannot guarantee that your computer screen will reflect the color of the products with the same accuracy. Therefore, the color of the product may vary slightly from these images.
7. Privacy Policy
We process your personal information confidentially. Please read our privacy policy, which describes how we use the personal information you provide regarding payment processing and your use of the Website in general.
8. Cookies
If you want to know what cookies we use here at Real Betis Balompié, and how to delete them, click here.
9. Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with Spanish law. Disputes or claims that may arise in relation to the interpretation, validity, execution, or fulfillment of these Terms and Conditions shall be submitted to the competent Courts and Tribunals in accordance with the applicable Spanish regulations on consumers and users.
10. Revisions and Modifications
Real Betis Balompié may modify these Terms and Conditions without prior notice by publishing the revised version on the Website. The Terms and Conditions that apply to your order are those present on the Website at the time you place said order.
