In our FAQ section you will find the answer you need for your questions.

I am Betico

If you are Soy Bético, access your customer profile and activate your 10% discount in the shopping cart. Promotion cannot be combined with other discounts or personalization.

If you are not yet Soy Bético and want to join our great club, visit our partners' area and sign up. https://socios.realbetisbalompie.es/soy-betico

Orders

How can I place an order?

1. Shopping at the Real Betis Balompié online store is very simple. Follow these steps to place your first order with us.
2. Find the item you want to buy and in the product details, click on the add to cart button.
3. Review the items you have added to the cart, you can modify it as many times as you want (from including or removing products, to customizing them or changing sizes).
4. Fill in your details.
5. Choose the shipping method.
6. Complete your purchase by logging in with your account or registering with Real Betis Balompié.
7. You will receive an order confirmation email.
   

How can I see what's in my cart?

Access easily and simply by clicking on the cart icon in the top menu of the page, where you can make any changes you want before starting your purchase (review the price, choose the units, confirm the sizes, customize a product or remove it from the cart).
Please note that we cannot guarantee the stock of the items in your shopping cart. For this reason, if any of them run out of stock, we will inform you in that section.

How can I track my order?

When the order leaves our warehouse, we will send you an email with the courier service and tracking information for your order. In addition, the courier service will send you notifications during transit until delivery.

You can also access this information from the Orders section in your account.

How do I confirm that my order has been processed?

Upon completion of your purchase, we will send you an email with your order confirmation.

Can I cancel my order?

Once your order has been processed, you will not be able to cancel it. Please check under what terms you can request a return of the items once you have received your package.

What happens if a product is out of stock?

If one of the items in your order is out of stock, we will notify you by email and refund the amount using the same payment method you used for the purchase. Take advantage and leave your details in the product's stock alert so you will be notified when we have stock again.

How can I add items to my cart?

1. To add a new item: choose the product, define the quantity and size (if necessary) and click the add to cart button.
2. Click "continue shopping" to add more products to your cart without losing your selected items. When you're done, click the "buy" button to complete the purchase.
3. If you wish to increase or decrease the number of units of a specific product, you can do so directly from the cart using the + or – buttons until you have the desired number of items. Once the change is made, the price will be adjusted proportionally.

How do I know my size?

Find your size with the Size Guide on the product pages you are viewing.

Can I request an invoice for my purchase?

To receive an invoice for your purchase, you must request it by sending an email to customer@realbetisbalompie.es, including the order number and tax information for issuing the invoice.

Do the products include VAT?

All items published in the Real Betis Balompie online store include VAT. In accordance with European Union laws, we are obliged to charge VAT on all orders shipped within the European Union.

Can I make changes to an order?

We regret that we cannot modify an order or shipping information once it has been placed, as order processing is automated.

Depending on the order status, there is a possibility that we can cancel the shipment of your order.

I placed an order, but I haven't received confirmation. Is the order confirmed?

First, check your spam folder. If you don't find the order confirmation there, it may not have been registered correctly.
If you have made the payment correctly, please check your customer account to see if the order has been generated, or contact us by email at customer@realbetisbalompie.es

Shipping and Deliveries

What is the shipping time?

Once an order is placed, the minimum preparation time in our warehouse is 24/48 business hours. Delivery times are always communicated as an approximation, although we will make every effort to do so as soon as possible.

• Spain Peninsula/Balearic Islands: 5 to 7 business days.
• Rest of international: 7 to 9 business days.

*Please note that personalized orders with screen printing may have a longer delivery time. In Spain, the usual period is 7 to 9 business days.

Orders containing pre-sale items will be shipped in full on the delivery date indicated for the pre-sale item.

During periods of high demand, holidays, and promotions (such as Black Friday or Cyber Monday), delivery times may experience delays.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with the invoice and the courier tracking number.

What are the shipping options?

Shipping options may be modified for home delivery or collection point once we have managed the order's dispatch with the courier service. You will receive delivery information from the courier service and can change the type of delivery to a collection point if required.

If the order has been shipped but not collected by the customer, the return shipping costs will be deducted from the order.

Payment Methods

How can I pay for the order?

Currently, we have the following payment methods available:

• Visa/Master Card
• American Express
• Maestro
• Shopify Payment
• Google Pay
• Apple Pay
• Bizum
• Union Pay

Installment payment

Choose to pay at your own pace in the installments that suit you best for a fixed monthly fee. With just 5 details and instant approval.

No paperwork and no need to upload any documents. Easy, fast, and secure. Choose seQura as your payment method and select the number of installments at the end of your order. Enjoy your purchase and pay comfortably. Your payments will be made automatically each month.

When is the order amount charged?

The order is charged at the time of purchase. If you have made the purchase with a credit card, it will be reflected in your credit card statement.

Are payments reliable?

Yes, payments are encrypted through the payment gateway. We do not at any time retain or store card information. Cards stored in our online store are tokenized, so we cannot obtain their data at any time.

What happens if there is a payment error?

Common errors are:

• Problem with card balance
• Error entering card numbers.
• Expired card
• Error with 3dSecure verification
• Card not accepted by our payment gateway.

I'm having trouble processing my purchase. What can I do?

Try another browser, preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, it might be a technical fault. We would appreciate it if you could notify us so we can resolve the problem and help you complete your order.

Returns

*If you are trying to make a return that meets the correct conditions and the product is shown as non-refundable, we are experiencing a temporary issue with some affected items. Please do not hesitate to contact our team at customer@realbetisbalompie.es and we will review your case. The response time is currently longer than usual, but it will not affect your ability to return. We apologize for the inconvenience.

What is the maximum period for managing a return?

The maximum period for returns is 30 days from the date of purchase.

What are the requirements for returns?

We will accept a return as long as the product has not been used and has no tags.

What products cannot be returned?

Personalized products, with screen printing or custom screen printing.

When will I receive the refund amount?

Once your return is registered in our warehouse, we will process it and refund your money as soon as possible. Please note that it may take up to 14 days from the time we receive your package until the refunded money appears in your account. If return costs are incurred, they will be deducted from the amount to be paid.

How much does a return cost?

• Spain (Peninsula and Balearic Islands): €2.90 (Correos/Correos Express)
• Portugal: €3.50 (Correos Express)
• Rest of destinations: managed by the customer

Contact us

For any other questions, do not hesitate to contact us by sending an email to customer@realbetisbalompie.es