LEGAL
Terms and Conditions
The following terms and conditions apply to this website: https://shop.realbetisbalompie.es/
1. Company Information
Real Betis Balompié SAD
Avenida de Heliopolis s/n
41012 Sevilla
CIF A41034851
info@realbetisbalompie.es
2. Use of the Website
These terms and conditions concern the use of one of the Real Betis Balompié websites (the Website).
The terms and conditions constitute a legally binding agreement between you and Real Betis Balompié or one of its affiliated companies regarding the order of products available on the Website.
Read these conditions carefully and check that your billing details are complete and correct before placing an order.
If you believe that an error has occurred, please contact our Customer Service team (customer@realbetisbalompie.es).
Your use of the Website is also subject to the Real Betis Balompié privacy policy and cookie policy.
3. Orders and Payments
To make a purchase on the Website, you must be over 18 years old and have a valid payment card that we accept. If you are under 18 years old, you can make a purchase with the consent of your guardian, or if it is legally permitted for you to make such a purchase.
How to Make a Purchase on the Website
Orders will be placed following the purchase procedure enabled on the Website.
Additional costs, such as shipping, will be calculated at the time of payment.
In some cases, we may not be able to process an order, even if you have followed the steps indicated. This may be due to an error in the billing or payment details. If you have any problems with the payment, please contact our Customer Service team.
Payment Options
Orders will be placed following the purchase procedure enabled on the Website. We only accept the payment methods shown here, and we ask that you do not attempt to pay by any other means.
Order Receipt and Confirmation
Once you have made a purchase on our Website, you will receive an order confirmation to inform you that we have received it. A binding purchase contract will only be concluded once you have received our email with the information about the order. This email confirms your purchase.
Purchase Documentation
By making a purchase on this website, you agree to receive the order confirmation, as well as the corresponding receipt or invoice, in electronic format by email.
Our Right to Reject or Cancel an Order
We reserve the right to cancel an order if one of the following situations occurs:
- All orders are subject to stock availability. In the event of the subsequent unavailability of the requested product, the customer will be informed and any amount paid will be refunded.
- Your billing information is incorrect or cannot be verified.
- You are under 18 years old, or if the age requirements to enter into a contract with us are higher than those required by applicable law.
- When there is an obvious error, typo, or computer error in the price or information of a product, Real Betis Balompié reserves the right to cancel the order and refund any amount paid.
4. Shipping
You will find more information about how we will deliver your order and the delivery times you can expect on our "Shipping" page. The provided delivery times are estimates and may be affected by exceptional circumstances beyond the control of Real Betis Balompié or the carrier.
We only ship orders from our warehouse on business days, so if you place your order on a weekend or holiday, it may take longer to arrive.
We can only deliver to a shipping address located in the countries indicated during order processing or on the "Shipping" page.
We will try to send all the items in your order in a single shipment, but it may be necessary to send larger items in more than one package. If we have sent you more than one package, you will receive a message from the carrier with information about the shipment.
Shipping costs and times will be those indicated during the purchase process and on the current Shipping page.
*Orders containing pre-order items will be shipped in full on the delivery date stated in the pre-order item.
Taxes, Fees, and Import Costs
Orders shipped to the Canary Islands, Ceuta, Melilla, the United Kingdom, and generally to any destination outside the European Union or subject to a special tax or customs regime may be subject to import taxes, tariffs, local fees, customs management costs, or other charges required by the competent authorities or the shipping company.
These amounts are not included in the product price or the shipping costs shown during the purchase process and must be paid by the recipient when applicable.
The seller has no control over these amounts, which vary depending on the destination and current local regulations, and assumes no liability for these costs or for any delays resulting from customs procedures.
Force Majeure
Real Betis Balompié will not be responsible for delays or failures to perform resulting from circumstances beyond its reasonable control, including, among others, strikes, transport disruptions, natural disasters, labor disputes, supply failures, or decisions by competent authorities.
5. Returns
When you buy on the Website, you have the right to return items for 30 days. The period to exercise this service begins on the day you received the item(s). It will be understood that you have received the items when they have been deposited in your mailbox, in a secure place (e.g., a shed) that you have confirmed, or at your workplace. If your package is delivered to a pickup point or store, this period begins when you have picked it up. If you do not pick up the package within that period, it will be returned to our warehouse.
Items Exempt from the Right of Return/Withdrawal
Returns, cancellations, or the exercise of the right of withdrawal will not be accepted for personalized products, including those incorporating names, numbers, player screen printing, or any other personalization requested by the customer, in accordance with Article 103.c) of Royal Legislative Decree 1/2007. This exemption is clearly stated in the product description.
If you break the label of an item that, for health or hygiene reasons, is exempt from return, you will not be able to request this service.
Returns
You will find practical information on how to return an order on our Returns page.
Important! If you want to return several orders, send them in separate packages. Otherwise, the refund cannot be issued.
The direct return costs of the products will be borne by the customer, according to the chosen return method and the options available for their delivery address.
Once your return is registered at our warehouse, we will process it and refund your payment as soon as possible. Please note that it can take up to 14 days from the time we issue the refund until you receive the money.
We will send you a confirmation email once the refund has been processed. This amount is always returned to the same payment method used to make the purchase. The time it takes for the refunded amount to appear in your account will depend on your bank and the payment method you used when placing the order.
Withdrawal
The consumer has a period of fourteen (14) calendar days to withdraw from this contract without the need for justification.
In accordance with Article 103.c) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, the right of withdrawal will not apply to the supply of goods made to the consumer's specifications or clearly personalized.
Therefore, returns or withdrawal requests will not be accepted for those products that have been personalized, designed, modified, or manufactured following the instructions, configurations, texts, images, measurements, finishes, or any other specification provided by the customer during the purchase process.
To exercise the right of withdrawal, you must notify us of your decision by means of an unequivocal statement, sent by email, the available web form, or any other means that allows proof of said communication.
In the event of withdrawal, we will refund all payments received from the consumer, including standard delivery costs, before 14 calendar days have elapsed from the date we are informed of the decision to withdraw.
We may withhold the refund until we have received the goods or until the consumer presents proof of their return, whichever occurs first.
The direct return costs of the goods will be borne by the consumer.
The consumer will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.
Free Gifts
Please note that the free products added to your order, such as promotional gifts, cannot be returned separately. If you end up returning the order with which you received the free gift, you must return the gift; otherwise, we reserve the right to withhold an amount equivalent to the value of said gift. The gifts are only available for a specific period or while supplies last.
Incorrectly Returned Items
All returned items must be in the same condition in which they were received. If the items show deterioration or signs of use, we may not accept your return. For example,
- if you have used the item or it shows signs of having been used;
- if the product has acquired a significant odor, such as perfume or smoke;
- if it has suffered any damage while it was under your responsibility;
- if you have handled the items in a way that was not necessary to check their nature and characteristics;
- if you have not followed the restrictions of the cancellation right related to labels, product type, etc.;
- if the product label or packaging is missing, or if it has been damaged in such a way that it affects its value.
When returning the items, you must ensure that they are properly packaged. You are solely responsible for the item(s)/package until we receive it(s) again. Therefore, you must keep the shipping receipt and any tracking number.
In the case of rejected returns, you must arrange for the pickup of the item by a carrier if you wish to recover it.
Promotions
Discounted items may have limitations regarding return conditions, always subject to compliance with applicable legislation.
6. Legal Warranty
In accordance with current Spanish consumer legislation, all products marketed through our Website are covered by the applicable legal warranties. In the event of a product non-conformity, the consumer will have the right to the corrective measures provided by law.
If you believe that an item has a defect or non-conformity, you must contact our Customer Service Department as soon as possible, indicating the order number and describing the detected problem. To expedite the processing of the claim, additional documentation may be requested, including photographs of the affected product.
Once the claim has been received, we will analyze the case and provide you with the necessary instructions for its processing.
The items subject to the claim must be sent properly packaged to prevent damage during transport.
You can contact our Customer Service Department through the contact channels indicated on the Website.
Colors on the Website
Although we have made every possible effort to represent the colors accurately, we cannot guarantee that your computer screen reflects the color of the products with the same accuracy. Therefore, the color of the product may vary slightly from that of these images.
7. Privacy Policy
We process your personal information confidentially. Read our privacy policy, which describes how we use the personal information you provide regarding payment processing and your use of the Website in general.
8. Cookies
If you want to know which cookies we use here at Real Betis Balompié, and how to delete them, click here.
9. Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with Spanish law. Any disputes or claims that may arise in connection with the interpretation, validity, execution, or performance of these Terms and Conditions shall be submitted to the competent Courts and Tribunals in accordance with applicable Spanish consumer and user regulations.
10. Reviews and Modifications
Real Betis Balompié may modify these Terms and Conditions without prior notice by publishing the revised version on the Website. The Terms and Conditions that apply to your order are those present on the Website at the time of placing said order.
