Accessibility

DISABILITY DEPARTMENT

The disability department is responsible for providing personalized attention to all members and fans with functional diversity and/or reduced mobility. Through the Bético Customer Service Office (OAB) and/or our email you can make any type of query or send your suggestions.

Pilar Castillo is the DAO (Disability and Accessibility Officer) of Real Betis Balompié. This position, which is supported by UEFA, is designed to provide fans with functional diversity with a link to the Club.

CONTACT OUR DAO

Our DAO will be happy to answer all your questions. Your contact details are:

Accessible tickets

There are two accessible entrances without using the elevator, which allow access to the stadium without saving any steps. However, it is possible to climb one or more steps to reach the town.

For this reason, we recommend that before purchasing a ticket, look at the table that appears in the “easily accessible locations” section or contact our DAO.

In addition, there are four entrances accessible via elevator (Parking Gol Norte, door 17, 18B, 8A).

Location:

Gate 1, 3 (Preference Tribune). People with reduced mobility who have purchased their ticket or are located in the lower tier can access their location through the accessible route that appears signposted.

Gate 5 (North Goal Grandstand). It is accessed via a ramp and is accessible for people in wheelchairs. People with reduced mobility who are located or have purchased their ticket in the Gol Norte lower tier can also access. You must previously notify our DAO before the game.

ELEVATORS

The entire perimeter of the Stadium can be accessed by four elevators that can transport fans from the street level (Level 0) to the different levels of the Stadium (Lower Grandstand, First Amphitheater, Second Amphitheater).

Each elevator has a safety person to ensure you are taken to the correct tier.

Each elevator corresponds to a number and accesses a specific area of ​​the Stadium. You must take into account the town number (even or odd) for its use.

*Accessing the 2nd Preferential Amphitheater via elevator also involves climbing a long flight of stairs. We recommend that people with reduced mobility do not purchase tickets in this area.

The use of the elevator does not rule out going down or up stairs. All stands in the stadium can be accessed by stairs or lifts, but please note that use of these lifts is restricted to those holding a Lift Pass (season ticket holders only).

If you wish to request it, please contact us via email kapacita@realbetisbalompie.es

ACCESSIBLE LOCATIONS

EASY ACCESS LOCATIONS

People with reduced mobility who do not travel in a wheelchair can buy their ticket in the stadium locations with better accessibility. If you buy your ticket in an area with elevator access, you must notify us through kapacita@realbetisbalompie.es

It must be taken into account that access to most of these locations may require going up or down some steps. For this reason we recommend sending an email to kapacita@realbetisbalompie.es .

LOCATIONS FOR WHEELCHAIRS

Wheelchair seats are located in the lower stands of the Gol Norte and Fondo Grandstands. In this location, the person in a wheelchair and the companion are located, who would be in a seat right next to them. If a third person comes, they must be located in the stands.

To buy the ticket, first select the seats you want and then enter the code MOVILIDAD2122 in the "Apply your promotions and discounts > do you have a promotional code?" section. This code is only applicable to purchase two tickets (person in a wheelchair + companion). If you go without a companion, the code will not apply.

We also inform you that wheelchair access will not be allowed to any other area of ​​the stadium or with any entrance other than the wheelchair-enabled area. The Club reserves the right to request the supporting documentation that it considers necessary to access its location, and may deny entry if the necessary requirements for this area are not met.

If you want to buy it physically you must go to the stadium ticket offices located at gate 10 of the Gol Sur Grandstand. There is an entrance accessible via a ramp.

Access to the seats for people in wheelchairs is through a ramp located at door 5 of the Gol Norte Grandstand.

Viewing

Most areas are elevated to offer good line of sight. However, there are areas that have vision problems and the Club is working to solve them.

Temporary location changes

Members with temporary mobility problems (e.g. leg injury) who cannot go to their seat and require an easily accessible location must send an email to kapacita@realbetisbalompie.es at least two days before the match to be able to manage each case.

TICKETING

Our Club does not offer concessions on tickets for fans with functional diversity.

All tickets are charged at the corresponding grandstand price for that match. The prices appear in the following link:

https://www.realbetisbalompie.es/entradas/

The ticket offices are located at door 10 of the Gol Sur grandstand and have level access via a ramp.

WE WILL ACCOMPANY YOU TO YOUR SEAT

This service has the sole objective of facilitating access to the stadium for those people who, for different reasons, may have difficulties accessing it.

On match days there is a tent in the outside area of ​​the Fondo stand (Av. De la Palmera) where our volunteers will escort people with mobility problems to their seats who request it.

To do this, you must fill out the attached document and send it to the email kapacita@realbetisbalompie.es or fill it out in person on the same day of the match in the tent.

Download Form

ACCESS VOLUNTEERS

On match days, our Club has a special team of volunteers who offer to help and advise members and fans with reduced mobility. Around 20 volunteers from the support team for fans with reduced mobility work on match day.

INFORMATION FOR PEOPLE WITH VISUAL DISABILITY

MATCH GUIDES

Download match guide in pictograms

Download easy-to-read match guide