Terms and Conditions

The following terms and conditions apply on this website: https://shop.realbetisbalompie.es/


  1. Company information
  2. Use of the website
  3. Orders and payments
  4. Shipment
  5. Return
  6. Claims
  7. Privacy Policy
  8. cookies
  9. Applicable law and jurisdiction
  10. Claims management
  11. Revisions and modifications

1. Company information

Real Betis Balompié SAD
Heliopolis Avenue s/n
41012 Seville
CIF A41034851

2. Use of the website

These terms and conditions deal with the use of one of the Real Betis websites. Balompié (the Website).

The terms and conditions constitute a legally binding agreement between you and Real Betis Balompié or one of its affiliated companies with respect to the order of products available on the Website.

Please read these conditions carefully and check that your billing information is complete and are correct before placing an order.

If you believe an error has occurred, please contact our Customer Support team. customer.

Your use of the Website is also subject to the privacy policy and the policy Real Betis Balompié cookies

3. Orders and payments

To make a purchase on the Website, you must be over 18 years old and have a card valid payment method that we accept. If you are under 18 years of age, you can make a purchase with the consent of your guardian, or if you are legally permitted to make such a purchase.

How to make a purchase on the Website:

Select the items you want to purchase and add them to the "cart". You can modify the content of your basket until the moment you place the order, and you can check the content of it and the price of articles added at any time.

Additional costs, such as shipping, will be calculated when you check out.

When you want to finalize your order, click on the basket icon and check your cart at «View and edit cart» to make the payment. In this section you will have to enter your name, contact information, billing and shipping, your email, your phone number and the payment method you want to use as well as Select a shipping method.

You can change the contents of the basket until the moment you confirm the purchase by making Click on “Confirm and pay” and then on “Continue”. At that moment you will have placed the order.

In some cases we will not be able to process an order, even if you have followed the steps above. This may be due to an error in your billing or payment information. If you have any problem with the payment, please contact Contact our Customer Service team.

Payment options

Payment options will appear when you click “Go to Cart” and are also available as part of the order processing in the “Payment Options” section. We only accept the payment methods listed here shown, and we ask that you do not try to pay by any other means.
We will only remove the payment amount from your account when your order leaves our warehouse. This happens when you pay with a credit card. credit or debit.

Reception and confirmation of the order

When you have made a purchase on our Website, you will receive an order confirmation to inform you that we have received it. A binding purchase contract will only be concluded when you have received our email with shipping information. This email confirms your purchase.

Our right to refuse or cancel an order

We reserve the right to cancel an order if one of the situations stated occurs. next:

  • Items are out of stock/unavailable.
  • Your billing information is incorrect or cannot be verified.
  • You are under 16 years of age, or over if the age requirements for entering into a contract with us is higher than that required by applicable law.
  • The price shown on the Website was not correct.

4. Shipping

You will find more information about how we will deliver your order and the delivery times that you can wait on our “Shipping” page.

We only ship orders from our warehouse on business days, so if you place your Order on a weekend or holiday, it may take longer to arrive.
We can only deliver to a shipping address that is located in the countries indicated during the order processing or on the page "Shipment".

We will try to send you all the items in your order in a single shipment, but it may be It is necessary to send larger items in more than one package. If we have sent you more than one package, you will receive a message from the carrier with information about the shipment.

Shipping to the Spanish peninsula costs €5.

5. Right of cancellation

When you purchase on the Website, you have the right to cancel for 30 days. The period for Exercising this right begins on the day you received the item(s). It will be understood that you have received the items when they have been deposited in your mailbox, in a safe place (e.g. a shed) that you have confirmed or in your place of job. If your package is delivered to a collection point or store, this period begins when you have collected it. Yeah You do not collect the package within that period, it will be resent to us.

If the deadline expires on a holiday, Saturday, Christmas Eve or New Year's Eve, the deadline will be extended until the next business day. If several items have been ordered together in the same order but they have been shipped individually, or if a single order has been sent in several packages, this period will begin on the day you receive the last item or package.

Items exempt from the right of cancellation:

The right of cancellation does not apply to those products manufactured in accordance with the customer specifications or that are clearly personalized. These include, but are not limited to, clothing, footwear and items with prints or embroidery requested by the client. This exemption is clearly stated in the description of the product.
If you break the label on an item that, for health or hygiene reasons, It is exempt from returns, you will not be able to cancel it.


You will find practical information on how to return an order on our Returns page.

Important! If you want to return multiple orders, please send them in separate packages. Of what Otherwise, the refund cannot be made.

Note: All returned items must be in the same condition as they were received. they received.

It is possible that we will only refund part of the money or we will not refund you at all. This is the case if the items are damaged, for example:

  • if you have used the item;
  • if the product has acquired a smell like perfume or smoke, or shows signs of having been used;
  • if it has suffered any damage while under your responsibility;
  • if you have handled the items in a way that was not necessary to verify the nature and the characteristics of these;
  • if you have not followed the restrictions of the right of cancellation related to the labels, the type of product, etc.;
  • if the product label or packaging is missing, or if it has been damaged in such a way that it affects to its value.

When returning items, you must ensure that they are well packaged. You are him solely responsible for the items/package until we receive it(s) again. That's why you should keep the shipping receipt and any tracking number.

Free gifts

Please note that free products added to your order, such as gifts promotional items, they cannot be returned separately. If you end up returning the order with which you received the gift free, you must return the gift; Otherwise, we reserve the right to withhold an equivalent amount to the value of said gift. Gifts are only available for a limited time or while supplies last.

Items returned incorrectly

We are not responsible for any items that are not returned correctly. That is to say, We cannot resend items to you that have not been returned correctly.


We are sorry, but it is not possible to make a change on an item. To make a change You must return the order and we will refund your money so you can place another order. Those Items purchased at a discounted price or with a discount code can only be repurchased for the same price if the offer is still available in the online store.


Once your return is registered in our warehouse, we will process it and refund you the payment as soon as possible. Please note that it may take up to 14 days from the time we make the refund until you receive the money.
We will send you a confirmation email as soon as the return has been processed. This amount is always returned to the same payment method with which the purchase was made. The time until The refunded amount appears in your account will depend on your bank and the payment method you used when making the payment. order. Returns are not accepted on products with personalized screen printing or player.

6. Complaints: what to do if an item is not right

Your purchase is protected by the law relating to the sale of goods in Spain, which includes the regulations on defective items. This means you can receive a refund if your claim is justified and the defect is not a consequence of improper use of the product or any other conduct harmful.

You must file a claim within “a reasonable period of time” after discovering the product defect. We recommend that you submit your claim as soon as possible. Will you be able to do it by contacting our Customer Service team. When you file a claim, include as much information as possible about the problem, attach a photo of the item and indicate the order number.

Depending on the specific situation, you will receive more instructions.
Remember that items must always be sent in appropriate packaging and that you must obtain a shipping receipt. This counts as proof that you have returned the items. We will send you a label prepaid return in case of claim.

We remember that we do not accept packages with cash on delivery or similar.

Colors on the website

Although we have made every effort to represent the colors accurately, we do not We can guarantee that your computer screen accurately reflects the color of the products. Thus, The color of the product may vary slightly from these images. We are not responsible if the real color is different.

7. Privacy Policy

We process your personal information confidentially. Read our privacy policy, that describes how we use the personal information you provide in connection with processing payments and how we use it. of the Website in general.

8. Cookies

If you use our website, you agree to the use of our cookies. A cookie is a small file which is stored on your computer to track the use of the Website, and so that we can recognize your device. Cookies are not programs and do not contain viruses.
If you want to know what cookies we use here at Real Betis Balompié, and how to remove them, click here .

9. Applicable law and jurisdiction

Any contract entered into with us by use of these Terms and Conditions is subject to Danish law. Any dispute arising in connection with our contract, including the existence or validity of this, must be presented before an authorized Spanish court.

10. Claims management

If you want to file a claim related to an item purchased on our Site website, you can always contact our Customer Service team without any problem. Our team Customer Service is available by phone, email and through our contact form. contact.

11. Revisions and modifications

Real Betis Balompié may modify these Terms and Conditions without prior notice. posting the revised version on the Website. The Terms and Conditions that apply to your order are those that are present on the Website at the time of placing said order.