FAQ - Frequently Asked Questions

In our frequently asked questions section you will find the answer you need to your questions.

I'm Betico

If you are Soy Bético, access your customer profile and activate your 10% discount in the shopping cart. Promotion cannot be combined with other discounts or personalization or Green Friday campaign.
Enter my basket.
When starting your order, identify yourself with your Soy Bético username.
Enter the password and pin.
The discount that we will apply to your purchase will be activated.

If you are not yet Soy Bético and you want to join our great club, visit our member space and sign up. https://socios.realbetisbalompie.es/soy-betico


How can I place an order?

Buying in the Real Betis Balompié online store is very simple. Follow these steps to place your first order with us.
Find the item you want to buy and in the product details, click the add to cart button.
Review the items you have added to the basket, you can modify it as many times as you want (from including or deleting products, to personalizing them or changing sizes).
Fill in your details.
Choose the shipping method.
Complete your purchase by registering at Real Betis Balompié or as a guest.
You will receive an order confirmation email.
If you have made a purchase as a guest, remember that you can also create your Real Betis Balompié account to obtain more benefits when purchasing your items.

How can I see what I have in my basket?

Access it in an easy and simple way by clicking on the basket icon in the top menu of the page, there you can make the changes you want before starting your purchase (review the price, choose the units, confirm the sizes, customize some product or remove it from the basket).
Please note that we cannot guarantee the stock of the items you have in your shopping cart. For this reason, if any of them are sold out, we will inform you in that section.

How can I track my order?

When your order leaves our warehouse, we send you a confirmation email along with the estimated delivery date and a link where you can track your order.

You can also access this information from the Orders section of your account. If you are not yet registered and have placed an order as a guest, click here.

How do I confirm that my order has been processed?

Upon completion of your purchase, we send you an email with confirmation of your order.

Can I cancel my order?

Once your order has been processed, you will not be able to cancel it. Check under what terms you can request the return of the items once you have received your package.

What happens if a product is out of stock?

If one of the items that make up your order is out of stock, we will notify you by email and we will refund the amount in the same payment method with which you made the purchase. Take advantage and leave your information in the product stock alert so you can be notified when we have stock again.

How can I add items to my basket?

To add a new item: choose the product, define the quantity and size (if necessary) and click the add to cart button, your cart will be updated automatically.
Click continue shopping to add more products to your basket without losing your selected items. When you're done, click the buy button to complete your purchase.
If you want to increase or reduce the number of units of a certain product, you can do so directly from the same basket with the help of the + or – boxes until you have the desired number of items. Once the change is made, the price will be adjusted proportionally.

How do I know my size?

Find your size with our size chart on the pages of the product you are viewing.

Can I request the invoice for my purchase?

Of course, to receive the invoice for your purchases you must request it through the following email: customer@realbetisbalompie.es including your order number and your tax information to issue the invoice.

Do the products have VAT included?

All items published in the Real Betis Balompie online store include VAT. In accordance with the laws of members of the European Union, we are required to charge VAT on all orders that are to be shipped within the European Union.

Can I make changes to an order?

Sorry, we are unable to modify an order or shipping information once it has been placed as order processing is automatic.

Depending on the status of the order, there is a possibility that we may cancel the shipment of your order.

If you have changed your mind regarding the content of your order, you can refuse delivery. This way it will be returned to our warehouse and we will refund your money.

I have placed an order, but have not received confirmation. Is the order confirmed?

Check your spam folder first. If you don't find the order confirmation there, it may not have been registered correctly.
If you have made the payment correctly and do not receive confirmation from us, please check in your customer account if the order has been generated or contact us by email: customer@realbetisbalompie.es

Shipping and deliveries

What's time of sent?

Once an order is placed, it will be sent via courier within 24/72 hours on business days.
Please note that custom orders with screen printing may have a longer delivery time.
During festive and promotional periods (such as Black Friday or Cyber ​​Monday), delivery times may be delayed due to an increase in the volume of orders received of up to 10 days.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with the invoice and tracking number.

What are the shipping options?

The shipping options may be modified by the type of home delivery or collection point when we have managed the dispatch of the order with the courier. You will receive delivery information from the courier and can change the type of delivery if required to a collection point.

Peninsula shipping: between 24/72 hours (Peninsula and Balearic Islands) and between 3 and 10 days in Europe (working days)

Do you need to modify your order?

Depending on the status of your order, we may or may not make changes. We recommend making changes to the data before finalizing the purchase of your products, this way you will avoid confusion and delays in the delivery of your order.
To make the change, contact us by email at customer@realbetisbalompie.es

What to do if my order is delayed with delivery?

If the delivery date indicated in your confirmation email has expired and your order has not arrived, you must contact the courier company providing the shipping tracking number to find out its status or incident.
If you need more help, please contact us by email customer@realbetisbalompie.es

What happens if I am not home when my package arrives?

The company in charge of shipping will send you an email informing you and will call you notifying you that your order could not be delivered (they may have left a delivery notice in the mailbox), contact them indicating the date, time and most convenient place so that they can deliver through the email received from the courier. The courier makes 2 delivery attempts so it is advisable to arrange the delivery correctly.

What countries are the products shipped to?

Currently we only ship to member countries of the European Economic Union.
If the order has been sent but not picked up by the customer, the costs of returning the order will be deducted.

Payment Methods

How can I pay for the order

We currently have available as a means of payment:
Visa/Master Card
American Express
Shopify Payment
Google Pay
Apple Pay
Union Pay

When is the order amount charged?

The order is charged at the time of purchase. If you made the purchase with a credit card, it will be reflected in your credit card settlement.

Are the payments reliable?

Yes, payments are encrypted through the payment gateway. At no time do we maintain or save card information. The cards that are stored in our online store are tokenized and the card data cannot be obtained at any time.

What happens if there is an error with the payment?

Common errors are:

  • Problem with card balance
  • Error with entering card numbers.
  • Expired card
  • Error with 3dSecure verification
  • Card not accepted by our payment gateway.

I am having problems processing the purchase. What I can do?

Try another browser, preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, it may be a technical fault. Therefore, we would appreciate it if you let us know so we can resolve the problem and help you complete your order.


What is the maximum period to manage a return?

The maximum period for returns is 30 days from the date of purchase.

What are the requirements for returns?

We will accept a return as long as the product has not been used in any way and without labels.

What products cannot be returned?

Personalized, screen printed or custom screen printed products cannot be returned.

When will I receive the refund amount?

Once the returned order is received in our warehouse, it will be verified within a period of 48/72 business days to proceed with the payment of the same. If return costs have to be incurred, they will be deducted from the amount to be paid.

How much does a return cost?

Returns are not required by the customer and have an associated cost.
From the Spanish peninsula: €3.50
From the Balearic Islands: €6.50
From Canary Islands: €8.50
From International shipments: €15

Contact us

Do not hesitate to contact us by sending an email to customer@realbetisbalompie.es