In our FAQ section you will find the answer you need to your questions.

I am a Betis Fan

If you are a Betis Fan, access your customer profile and activate your 10% discount in the shopping cart. This promotion cannot be combined with other discounts, personalization, or the Green Friday campaign.
Enter my cart.
When starting your order, identify yourself with your Betis Fan user.
Enter your key and PIN.
The discount will be activated and applied to your purchase.

If you are not yet a Betis Fan and want to join our great club, visit our members' area and sign up. https://socios.realbetisbalompie.es/soy-betico

Discounts on other products are not applicable to the Betis Fan discount*

Orders

How can I place an order?

Buying from the Real Betis Balompié online store is very easy. Follow these steps to place your first order with us.
Find the item you want to buy and, in the product details, click the "add to cart" button.
Review the items you have added to your cart; you can modify it as many times as you want (from including or removing products, to customizing them or changing sizes).
Fill in your details.
Choose the shipping method.
Finalize your purchase by registering with Real Betis Balompié or as a guest.
You will receive an order confirmation email.
If you made a purchase as a guest, remember that you can also create your Real Betis Balompié account to get more benefits when buying your items.

How can I see what's in my cart?

Access it easily by clicking on the cart icon in the top menu of the page, where you can make any changes you want before starting your purchase (review the price, choose quantities, confirm sizes, personalize a product, or remove it from the cart).
Please note that we cannot guarantee the stock of items in your shopping cart. For this reason, if any of them run out of stock, we will inform you in that section.

How can I track my order?

When the order leaves our warehouse, we will send you a confirmation email along with the estimated delivery date and a link where you can track your order.

You can also access this information from the Orders section in your account. If you are not yet registered and have placed an order as a guest, click here.

How do I confirm that my order has been processed?

Upon completing your purchase, we will send you an email with your order confirmation.

Can I cancel my order?

Once your order has been processed, you will not be able to cancel it. Please refer to the terms under which you can request a return of items once you have received your package.

What happens if a product is out of stock?

If one of the items in your order is out of stock, we will notify you by email and refund the amount using the same payment method you used for the purchase. Take advantage and leave your details in the product's stock alert so you can be notified when we have stock again.

How can I add items to my cart?

To add a new item: choose the product, define the quantity and size (if necessary), and click the "add to cart" button; your cart will update automatically.
Click "continue shopping" to add more products to your cart without losing your selected items. When you're done, click the "buy" button to complete the purchase.
If you wish to increase or decrease the number of units of a specific product, you can do so directly from the cart itself using the + or - buttons until you have the desired number of items. Once the change is made, the price will adjust proportionally.

How do I know my size?

Find your size with our size chart on the product pages you are viewing.

Can I request an invoice for my purchase?

Of course, to receive an invoice for your purchases, you must request it via the following email: customer@realbetisbalompie.es, including your order number and tax details to issue the invoice.

Do the products include VAT?

All items published in the Real Betis Balompie online store include VAT. In accordance with the laws of European Union members, we are required to charge VAT on all orders to be shipped within the European Union.

Can I make changes to an order?

We are sorry, we cannot modify an order or shipping information once it has been placed, as order processing is automatic.

Depending on the order status, there is a possibility that we may be able to cancel the shipment of your order.

If you have changed your mind regarding the contents of your order, you can refuse delivery. It will then be returned to our warehouse and we will refund your money.

I placed an order, but I haven't received confirmation. Is the order confirmed?

First, check your spam folder. If you don't find the order confirmation there, it may not have been registered correctly.
If you have successfully made the payment and have not received confirmation from us, please check your customer account to see if the order has been generated or contact us by email: customer@realbetisbalompie.es

Shipping and Delivery

What is the shipping time?

Once an order is placed, it will be shipped via courier within 24/72 business hours.

• Peninsula/Balearic Islands: 3 to 7 business days.
• Europe: between 3 and 10 business days.
• Rest of International: 4 to 10 business days.

Please note that personalized orders with screen printing may have a longer delivery time.

Orders containing pre-sale items will be shipped in full on the corresponding delivery date of the pre-sale item. The estimated delivery date will always be indicated on the item's product page.

During holiday and promotional periods (such as Black Friday or Cyber Monday), delivery times may experience delays of up to 10 days due to an increase in order volume.

Can I track my order?

Yes, as soon as we ship your order, you will receive an email with the invoice and tracking number.

What are the shipping options?

The shipping options can be modified to home delivery or a collection point once we have arranged the order dispatch with the courier service. You will receive delivery information from the courier service and can change the delivery type to a collection point if required.

Need to modify your order?

Depending on the status of your order, we may or may not be able to make changes. We recommend making any data changes before finalizing your purchase to avoid confusion and delays in your order's delivery.
To make a change, contact us by email at customer@realbetisbalompie.es

What to do if my order is delayed?

If the delivery date indicated in your confirmation email has passed and your order has not arrived, you should contact the courier company, providing the shipping tracking number, to inquire about its status or any incidents.
If you need further assistance, please contact us by email customer@realbetisbalompie.es

What happens if I'm not home when my package arrives?

The shipping company will send you an email or call you to inform you that delivery of your order could not be made (they may have left a delivery notice in your mailbox). Please contact them, indicating the most convenient date, time, and place for them to make the delivery, using the email received from the courier service. The courier makes 2 delivery attempts, so it is advisable to arrange the delivery correctly.

To which countries are products shipped?

No matter where you are, we ship worldwide.

If the order has been shipped but not collected by the customer, the return costs will be deducted from the order.

Payment Methods

How can I pay for the order?

Currently, we have the following payment methods available:

Visa/MasterCard
American Express
Maestro
Shopify Payment
Google Pay
Apple Pay
Bizum
Union Pay

Installment payment

Choose to pay at your own pace in the installments that suit you best with a fixed mini-monthly fee. Clear and transparent costs. With just 5 pieces of information and instant approval. Sounds good, right? Make your purchases with seQura in a flash. No paperwork and no need to upload any documents. Easy, fast, and secure. Choose seQura as your payment method and select the number of installments at the end of your order. Complete 5 pieces of information and we instantly confirm your purchase. Today, you only pay the first installment. Enjoy your purchase and pay comfortably. Your payments will be made automatically each month. If you have questions, resolve them here.

When is the order amount charged?

The order is charged at the time of purchase. If you made the purchase with a credit card, you will see it reflected in your credit card statement.

Are payments reliable?

Yes, payments are encrypted through the payment gateway. We do not store or keep card information at any time. Cards stored in our online store are tokenized, so card details cannot be obtained at any time.

What happens if there's an error with the payment?

Common errors are:

• Problem with card balance
• Error with card number entry.
• Expired card
• Error with 3D Secure verification
• Card not accepted by our payment gateway.

I am having trouble processing the purchase. What can I do?

Try another browser, preferably Google Chrome, Safari, or Mozilla Firefox. If this doesn't help, it might be a technical glitch. Therefore, we would appreciate it if you could inform us so we can resolve the issue and help you complete your order.

Returns

What is the maximum period for managing a return?

The maximum period for returns is 30 days from the date of purchase.

What are the requirements for returns?

We will accept a return as long as the product has not been used and is without tags.

Which products cannot be returned?

Personalized products, with screen printing or custom screen printing, cannot be returned.

When will I receive the refund amount?

Once the returned order is received in our warehouse, it will be verified within 48/72 business hours to proceed with the refund. In case return shipping costs are incurred, they will be deducted from the amount to be refunded.

How much does a return cost?

Returns requested by the customer have an associated cost.
From mainland Spain: €2.90
From the Balearic Islands: €6.50
From the Canary Islands: €8.50
From International shipments: +€15

Contact us

Do not hesitate to contact us by sending an email to customer@realbetisbalompie.es