Returns and exchanges

You can return or exchange all products, unless otherwise stated at the time of purchase.

The following items cannot be returned:

• Screen-printed items (player or personalized)
• Personalized items
• Personal or intimate use items
• Custom-made or made-to-order items
• Altered items
• Items in a different condition than at the time of delivery

You can exchange them for items of the same or lower value.

The maximum period for returns is 30 calendar days from the delivery date.

Discounted items may have limitations regarding return conditions, always subject to compliance with applicable legislation.

Currently, our returns are processed by mail, exchanges or returns are not accepted in any physical store nor in-person delivery to the warehouse.

To start a request, click the link below, and enter your email and order number to identify yourself (you can find this information in the Order Confirmed email or in your user area). Then, you must select the products to exchange or return and the delivery and refund method.

REQUEST AN EXCHANGE OR RETURN

Exchanges:

• Free service for Spain (Mainland and Balearic Islands).
• Not available for other destinations.

Returns:

Return shipping costs will be borne by the customer, depending on the selected method and the options available for their delivery address.

• Spain (Mainland): €2.90 (Correos/Correos Express)
• Spain (Balearic Islands): €3.50 (Correos Express)
• Portugal (Mainland): €3.50 (Correos Express)
• Other destinations: managed by the customer

For a return or exchange to be accepted, the labels on the garments must remain intact.

We will accept a return provided that the product has not been used and is in the same condition as it was upon delivery.

If you have any further questions, please email us at customer@realbetisbalompie.es.

Once your return has been registered at our warehouse, we will process the return and refund your money as soon as possible. Please note that it can take up to 14 days from the time we receive your package until the refunded money appears in your account. This period may be longer during times of high demand such as Sales, promotions, Christmas, and launches. Any return-related costs will be deducted from the refund.

The refund method will be the one you selected at the time of the request, and you may be refunded to the same payment method or via an online gift card.

You will receive an email once the return has been processed. The time it takes for the refunded amount to appear in your account will depend on your bank and the payment method you used when placing the order.