Real Betis Green/Black Basketball Ball

WHAT IS THE SHIPPING DEADLINE?

We strive to ensure that you receive your orders between 7 and 15 business days from the date of purchase. If you have purchased a customized product, delivery may take up to 5 additional days. Don't worry, the wait will be worth it.

WHO DELIVERS MY ORDER?

Once your order is prepared, we will send you an email informing you of the shipping tracking number and the courier that will deliver the order.

WHAT ARE THE SHIPPING COSTS?

As for the shipping cost, it will be calculated during the purchasing process. This cost is not included in the product price, but we will show it to you clearly before you finalize the purchase.

WHERE DO WE DELIVER?

We ship to the vast majority of countries worldwide. Please check the available countries during the purchasing process.

HOW LONG DO I HAVE FOR RETURNS?

You have a period of 30 calendar days to return an item purchased in our online store. Returns for any item will be refunded through the same payment method used when placing the order. Please note that it is not possible to return personalized items with screen printing or player customization. Exchanges or returns are not accepted at physical stores. Returns of shirts with personalized screen printing or player customization are not accepted. We do not assist the public in person. We only accept returns received through courier services.

HOW TO MAKE A RETURN?

You must send the product to be returned to our facilities at the following address:

Cayco - Real Betis

Parq. Tec. Aeroespacial, C. Hispano Aviación, 4-6,

41300 La Rinconada,

 Sevilla Spain

If you have any additional questions, please send us an email to customer@realbetisbalompie.es.

All costs associated with the return will not be refunded by Real Betis. Once we receive your return at our logistics center, the Customer Service department will contact you to confirm the refund. The processing time for a return is approximately 7 business days. This period may be longer during Christmas or promotional periods.

*Returns of personal or intimate use items, personalized with screen printing or player customization, altered, or made "to measure" or by order are not accepted.

Products cannot be returned at an Official Real Betis Store or at any Real Betis Products sales point.

Notice: Once the items are received, you can try them on. However, for a proper return, the garment tags must remain intact.

Product Care and Use Recommendations

To ensure the best preservation of the products and extend their lifespan, we recommend following these instructions.

Sportswear and Football Kits

• Hand wash in cold water.
• Wash inside out (turn the garment inside out).
• Use mild detergents and avoid fabric softeners.
• Do not use bleach or bleaching agents.
• Do not rub directly on screen printing, prints, or patches.
• Do not dry clean.
• Do not tumble dry.
• Air dry, avoiding direct and prolonged exposure to sunlight.
• If ironing is necessary, do so inside out and at a low temperature.
• Do not iron directly over crests, numbers, names, sponsors, or any screen-printed elements.

Accessories and Accessories

Accessories and complements should be used in accordance with their intended purpose.

• Keep items clean and dry after use.
• Avoid impacts, drops, or excessive strain that could cause damage.
• Do not expose products to extreme temperatures, prolonged humidity, or harsh chemicals.
• Store accessories in a dry and protected place when not in use.

Important Information

• All products marketed are intended for recreational, fan, or amateur use, unless expressly stated otherwise.
• Normal wear and tear resulting from use, as well as damage caused by improper, negligent, or unintended use, will not be covered by the warranty.
• The company will not be held responsible for damage or deterioration caused by failure to comply with these care and maintenance recommendations.

Need help?

If you have any questions about the use or maintenance of a product, you can contact us by writing to customer@realbetisbalompie.es