You may return any item within 15 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.
*For the purchases from the 15th of November 2019, can be refund up to 21st of January 2020, taking this point as an extension of the dates for refunds, respecting the policies of refunds.
Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.
Please note the following exceptions to this policy:
How do I return an item?
Please add in your parcel the delivery slip (To identify the order)
REAL BETIS BALOMPIÉ - TIENDA ESTADIO
Avenida del Padre García Tejero, 1
How do I exchange an item?
Please follow the above instructions to return your item(s). Mention in the comments that you want an exchange.
Once received, we will send you a discount voucher to make a new order.