You may return any item within 15 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.

Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.

Please note the following exceptions to this policy:

  1. DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.
  2. We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

How do I return an item?

  1. You can easily process a return trough your customer account. Select your order and choose the item(s) for return.
  2. Wrap the item(s) securely in a suitable envelope or packet (Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included)

Please add in your parcel the delivery slip (To identify the order)

  1. Please return your item to the address below :

REAL BETIS BALOMPIÉ - TIENDA ESTADIO 

Avenida del Padre García Tejero, 1

41012 Seville

Spain



How do I exchange an item?

Please follow the above instructions to return your item(s). Mention in the comments that you want an exchange.

Once received, we will send you a discount voucher to make a new order.